Presentations: Being Natural in an Unnatural Setting

Very often we become baffled by the fact that speaking in public is more difficult and uncomfortable than it should be. After all, we speak every day to people. Why should a group of people be any different?

What we must realize is that when we are speaking to a group we have to work hard on being/appearing natural in an unnatural setting.

Think of it this way: You’re at a family reunion and your crazy Aunt Clarra is trying to get candid photos of everyone. She never puts down the camera and is telling everyone to just “act natural”.  As much as you try to ignore it, you know that there is a camera somewhere near by that could be focusing in on you. Doesn’t it feel slightly unnatural? Ar you more aware of your movements? Do you keep a smile on your face a bit more than normal? Is your posture just a bit more straight than usual? Even though part of your mind is consistently scoping to find the location of the wondering camera, you still try to act perfectly normal when talking to your other relatives. You are trying to be natural in an unnatural setting.

Now, multiply that feeling by 10, 50, or 500…however many people you have in your audience. A part of you mind wants to focus on all the people (cameras) focusing on you.

Don’t get frustrated if you don’t instantly feel as comfortable in front of people as you would like. It takes practice.

Presentation Mistakes to Avoid

Recently I posted a question about Presentation Mistakes. I asked people what their pet peeves were when it come to presenters. Here are the highlights from the responses. (Or as Levar Burton would say, “You don’t have to take my word for it.”)

“Too often I see people who don’t pay attention to the audience’s expectations…”

“Some individuals fail to provide the necessary context prior to delivering their presentation(s).”

“Arrive early and be prepared for minor glitches. Doubly true if you are speaking about technology or public speaking.”

“Be enthusiastic and sincere. If you sound bored, your audience will be bored; but don’t be so over-the-top that you sound fake.”

“Know more than what you tell the audience. Otherwise when that last slide appears announcing Q&A, you’re intellectually naked. Anticipate likely questions and do your research. “

“Speak clearly, don’t mumble, and be sure everyone can hear you.”

“Powerpoint, slides, video, etc. are support for the speaker, not the other way around. Do not just read the slides! (I like Powerpoint slides with charts, tables, illustrations, etc., and just enough text to cue the speaker.”

“Presenters who can’t work around a little inconvenience.”

“Not showing up showing up early enough to make sure all the technical aspects of the presentation are taken care of. It’s hard to give a good presentation if you are flustered and starting 15 minutes late because you couldn’t get your presentation to work on the venue’s AV system, or if the fonts went all weird or the sound system isn’t working. It also doesn’t help build your credibility with the audience”

“One of my pet peeves is when a salesperson (either one-on-one or formal presentation) proceeds without getting approval or buy-in from the client(s) to proceed. Anything after that is a waste of time for everyone concerned.”

“…the biggest problem with so many presentations is that the persenter clearly isn’t enthusiastic about their material or subject. That’s a killer to any presentation in any circumstance. “

“People who don’t speak confidently about their topic
People who stammer, stutter, mumble, or say “um” and “you know?” throughout their presentation.
People who get started and then never check in or pause just to let the audience take it all in and/or ask questions.
People who do not make good eye contact.
People who curse- even inadvertently- yes I have seen this happen!
People who can’t make their point succinctly and find themselves reiterating the same thing a half dozen different ways.
By far the worst is the “um” “like” or “you know”. I once listed to someone speak and in the space of 2 minutes said “like” 22 times. “

“Seems like the basic premise for a presentation is that it MUST involve Power Point. The best preparation for a presentation is your strategy for provoking questions and coming prepared with questions for the audience to consider or answer directly. When possible and when expectations are properly set, avoid or minimize PowerPoint.”

“ALMOST ALL presenters read too much from their slides. Some just read the slides. Slides too complicated to take in the information. Slides that ARE the presentation not simply supportive of it. If it’s all on the slide I don’t need the presenter”

“There are many but the mistakes that I see a lot of presenters make are:

a) Too many slides (based on the 2 minutes per slide rule)
b) Too much on the slide which leads to having to read it or explain it. Another general rule about this too…if the audience can’t get it in like three or four seconds than it is TOO Complicated.
c) Not using Powerpoint/Flash/Keynote (their preferred presentation tool) for what it is designed to be. Namely visual support. Slide are designed to support what you are saying and call attention to what is important (i.e. if you put it all on the screen and make it all bold underline, etc NONE OF IT IS IMPORTANT because there is too much and it all looks the same.
d) overuse of animation just for the sake of animation. Animation is great when it is needed and appropriate but animation just for the sake of animation looks cheap and unprofessional.
d) Lastly not practicing and preparing for your presentation and seeing what works what doesn’t work and hopefully omitting what doesn’t. A good presentation/presenter is well rehearsed and well prepared.”

Presentation Tips for Project Managers

Recently I gave a presentation for a local PMI chapter. A few weeks out from the program, I sent out a pre-program questionnaire and learned quite a bit about the advantages and challenges Project Managers face when it comes to presentations.

Advantages:
Project managers are fortunate because they have the opportunity to speak to a wide variety of people on a wide variety of topics – all generally focused the goals of the company. This means that Project Managers are the “ambassadors” within the organization. They are the go-to-person for updates, information, progression, victories, challenges…you name it. The more effective a Project Manager is at presenting themselves as an expert within the company, the more perceived value they bring to the company. Remember, perception is reality. Project Managers have the opportunity to continually work on and improve those perceptions every time they present.

Challenges:
While speaking to a wide variety of people on a wide variety of topics is an advantage, it is also an obvious challenge. Different audiences means more preparation. A message is only effective if it is tailored to the listener. Therefore, Project Managers will need to hone in on their message-tailoring skills. Project Managers have to present information up-line and down-line. They must communicate the successes and challenges mid-level management is facing to the executive team. Project Managers then need to communicate the goals and concerns of the executive team to mid-level management. Being an “ambassador” can be tricky. The communication goal of a Project Manager should be to learn as much about their audience as possible. Over time, pick up tidbits of information and insight into the minds and lives of the audience. For example, executive committees are usually pressed for time. So presenting to them should be short and concise. While mid-level management may have more questions since they are having to implement the procedures. So you should prepare for questions and learn techniques on handling interaction from a group. While the challenges are unique, they can easily be overcome.

As Project Managers you are wanting to consistently improve your skill-set. Don’t let your communication goals fall by the wayside. They are an important part to achieving the company’s and your goals. When you are aware of your advantages, you can leverage them. When you are aware of your challenges, you can overcome them.

How to Ask for Promotions and Raises

I know that there must be many people out there who know that it is time to get their promotion and/or raise, but are too afraid to push the issue. Asking for a promotion is an awkward situation filled with anxiety and now is certainly no exception! Every day we hear about the tough economic times and how businesses are struggling. Who wants to go to their boss and ask for more when the boss has such a strong trump card? After all, your manager can easily say, “We just can’t afford it because of the economy.”

Please, don’t let this stop you from asking for what you deserve. Below are some excerpts from an email conversation I had with someone who attended one of my programs. She was asking for advice on how to effectively ask for a promotion.

She wrote me and asked: “A question I have is, how does one present themselves and be heard when asking for a promotion?…After a year of [working at my current position] by myself without any back up I spoke to [my boss] about my progress and trials. I asked about [the promotion he has promised] and he said I would be promoted but further down the road…then that will be as high as I can go in this department. Another year has gone by, and I have made it a successful department. The customers are happier, the coworkers are happier, and I have saved [the company] money. … I asked to speak [to him] about [the promotion] and, of course, there is an open door policy, but how can I really be heard this time?”

Here are some of the tips I gave her, plus a few extra:

1) Documentation: Put it in black and white. Bring documentation of all of your achievements. Prove to your boss that you are a valuable asset to the company. The woman who asked me this question mentioned that customers and co-workers are happier, put it on paper. Do you have a ranking system? If not, what have they said specifically? If it’s possible, get testimonial letters. Make sure your boss has something tangible to hold on to that lists all of your successes after you leave.

2) Make it formal: Even though her boss has an “open door policy”, this is not a subject that you want to drop in and discuss. Make an appointment to discuss the promotion. This is an important topic, make sure that the two of you have set aside enough time to thoroughly discuss it. That way you both a prepared.

3) WIIFT?: Remember, it’s not all about you. What’s In It For Them? Be sure to not only discuss you achievements but also provide information on what you hope to achieve in your new position. How will you help the company in achieving their goals? Are you restricted in your current position? What goals would you set for yourself in the new position? Remember, what are the benefits to them?

4) Be Confident: Don’t let your nerves get the best of you. Your nonverbal communication can speak volumes of how you really feel. If you are tapping your feet, hunched over, and talking in a quiet voice, your boss will know that you aren’t confident in yourself or in what your asking. Sit up straight, sit still, breathe, and keep your composure. It doesn’t hurt to do a few test rehearsals with your spouse or friends!

5) Hope for the best, but prepare for the worst: In case your boss says that the promotion won’t be happening at that time, then I would suggest that you, at that very moment, set another meeting in 6-9 months to revisit the discussion of your promotion. Then, ask your boss, “What specifically would you need to see from me in order to make this promotion possible?” During those 6-9 months, work on more achievements that you can add to your “promotion file” for your next meeting. Also, you need to prepare yourself by looking into other opportunities. I’m not saying prepare to leave your job, just yet! For you to feel more confident in your next meeting, you will want to know, in the back of your mind, whether you need this job or if there are other opportunities out there for you.

Executive Presentations: Lead by Vision

“I’m more interested in what we can do to inspire our people and bring out their best. I need my team to walk into a meeting thinking that we’re going to talk about the impossible, and walk out of the meeting believing it’s achievable. Our current presentations just aren’t getting them to visualize the possible. If they can’t visualize it, they’re not going to accomplish it.”

Above is a quote from a recent meeting I had with corporate executive. He obviously sees the need for improving business presentations.

Current business presentations are bland, boring, and ineffective. The team walks in expecting to be bored and walks out on the verge of being comatose. Inspiration has been unceremoniously kicked out of meeting rooms all across corporate America. And the executive are to blame.

Executives, managers, and other leaders are told to lead by example. I would recommend that you lead by vision. What is the vision you have for the organization? Where are you headed? How are you making the world a better place? How are you improving the lives of the people you serve? What is the big picture?

As a leader within a company, it is your job make the impossible seem achievable. You are the person who has to plant the seed of inspiration in every team member of your organization.

If you fail in this endeavor, you will always be fighting an uphill battle. You will be a one-man army in a forest of nay-sayers. You need to harness the power of language and persuade your people to see the vision that you see so clearly. Once everyone sees the target in front of them, it’s only a matter of time until the goal is accomplished.

Creating a self-fulfilling prophecy within your organization lies with your ability to communicate your vision.

Successful Sales Presentation

Business is about sales. Sales are about relationships. Relationships are about communication.

How strong is the communication within your business?

Businesses spend money in hopes of generating more sales. Think about it. How much does your company spend on advertising? Branding? Distribution? Marketing? Promotions?

In business every penny is spent with the hopes that the investment will have a high return in the sales process. How much money does your business lose when the sale isn’t made?

Right now companies, big and small, are getting nervous. The struggle with our nation’s economy has lead to layoffs, bankruptcies, closings, and, at the very least, weakened sales. If sales aren’t being made, then the company will continuously lose money and will have to resort to drastic measures.

What can you do to maintain or even increase your sales in the upcoming year?

Well, if sales are about relationships, and relationships are about communication, improving communication during the sales process will bring you the best and quickest results.

Here are 5 basic steps you and your sales team can use to increase your revenues, no matter the state of the economy:

1) Problem Solving: What is the problem that your product or service is solving? This may seem like basic knowledge, but very often we get caught up in the features of our products rather than the benefits. The clearer you can illustrate the benefits and how the problems will be fixed, the quicker and easier you’ll be able to make a sale.
2) Rhetorical Questions: The key to making a sale is to get your customer in the “habit” of saying yes. By planning a strong series of rhetorical questions (with the answer “yes” built into the question), you create an interactive experience with the customer, rather than talking at the customer. Of course, you want to be careful to not create trite rhetorical questions. Asking something like, “Do you want to make more money?” is not the most effective use of this technique. Your customers are smart, don’t talk down to them.
3) Personalize the Dilemma: The more you learn about the customer’s problem, the more you are able to personalize their dilemma. Think of it this way. If you have a wound, you want it to be healed. But if the wound continues to get irritated, the quicker you want the medication to heal it. If you are able to learn about the specific problems of your customer, then you will be able to draw specific examples from there situation during the selling process. They will have even more urgency to purchase your product or service.
4) Paint the Picture of the Future: Once you have accomplished steps 1-3, you will now want to describe a clear picture of how their life would be different/better with your product or service. Since you have “irritated the wound”, you don’t want to dwell on that irritation, nor do you want them leaving in an irritated state. It is better to illustrate not just how the product or service will fix the problem, but what life will look like with the problem fixed.
5) Answer Questions: This step should be sprinkled in throughout your selling process. Your sales pitch should never be a monologue. You can best serve your customer by being knowledgeable of your product or service and answer any and all questions the customer has. In fact, have points within your presentation to prompt the customer for questions. Now you have established a strong communication foundation which will lead to a successful business relationship.

5 Tips for Better PowerPoint Presentations

We all know that PowerPoint, Keynote, and other similar Slideware presentations have become the “norm” for business presentations. We’ve all seen good one and bad ones, but mostly bad ones. Slideware can be a useful tool, but we usually see it being used very poorly. Business presentations have become simply narrations. The presenter stands and reads the slides. If reading was the only requirement to learn this information, then why have a presenter at all? Why not just e-mail the slides to everyone? Not only does this become a poor presentation issue, it also is a poor time-management issue. People who develop this type of Slideware presentation are missing the mark. Here are 5 tips to enhance and improve future Slideware presentations:
Use pictures. When it’s possible, get rid of words all together and use a picture, graphic, or illustration. This way you don’t fall into the trap of just reading the slides. Also, this creates anticipation and curiosity in the audience’s mind, which is always a good thing. When the slide changes and there’s only a picture, they wonder, “What does that picture have to do with what he’s saying? How is he going to tie that in?” Now their ears are tuned in to what you’re going to say next. The graphic is a great way to help you stay on track and is a reminder of your next story and point. The audience will be more likely to remember your story because of the picture as well. It’s easier to remember a picture that 3 paragraphs on a slide.
Use brief bullet points. Of course there will be times in the presentation when it might be best to write out your points. For instance, if you’re giving a 5 step plan, you’ll probably want a slide with each step written on it at some point in your presentation. Just make sure that your bullet points are brief. I like to keep them as short as 3-7 words. That way they are simply reminders for you and it makes for easy note-taking for your audience.
Use the B and W buttons. The point of giving a presentation is to have an audience listen and watch you. Slideware slides can often be a distraction for the audience. They are looking at the slide more than they are looking at you. There will be moments when you want the audience to look at you and you alone. Here is a simple tip that you can use to instantly get their attention. You can turn the screen to black by hitting the “B” button on your keyboard or you can turn the screen white by hitting the “W” button on your keyboard. (Similar buttons might be available if you are using a remote for the presentation.)This way there is nothing on the screen for the audience to look at and they will instantly turn their head and look at you to see what’s happening next. To bring your slides back on the screen, simple hit the “B” or “W” key again and you will pick up right where you left off.
Limit the bells and whistles. All Slideware have many fun gadgets and tools in the program that you can use. Letters can come flying on and off the screen. Bells will chime every time you change a slide. But these options are usually not the most effective way to deliver your presentation. These “bells and whistles” can become distracting and annoying. Limit your use. In fact, try not to use them at all.
Find the point for each slide. Be sure that each slide has a point. There is an exercise that I highly suggest you go through when you are developing your Slideware presentation. First, look back at your written overall theme for the presentation. This will help you focus your entire message. Then, go through each slide and find the point of each slide in one phrase of no more than 5 words. Double check that each point of the slide coincides with the point of the entire presentation.
Why I’m a so specific about the number of words when finding “the point” to the slides? Because, as presenters, we need to practice being clear and succinct. There is power in brevity. If we have to babble on and on to make a point, we’re not doing our job.  Also, going through this exercise will help you memorize the entire presentation! When you go through and know the point of each slide, the rest comes easily. This small exercise will make a huge difference in your future Slideware presentations.
I was working with a client of mine for a series of speeches that he had to give. He has to use PowerPoint for the presentations and we worked on making it a powerful PowerPoint. He was pretty surprised by the process that I walked through when developing a PowerPoint presentation. He thought that each slide could speak for itself. He never realized that each slide was supposed to tie into the “overall theme” of the presentation. His PowerPoint presentation was like a lot of mini-presentations on each slide. No transitions. No congruency. No flow. After we walk through the exercise I just described for you, his presentation was taken to a whole new level. He received more compliments and acknowledgement from his much more effective presentation.
To create a great Slideware presentation, you need to find the flow. That’s right, I said it, the flow. Just as with any presentation, there needs to be a theme or a “through-line” in the slides. I’m not talking about the aesthetic look of the slides (while that does help); I’m talking about the content. Just as you crafted a speech with transitions, points, stories, illustrations, and other examples that supported your “overall theme”, you need to do the same with your Slideware. Double check each slide and ask, does this support my overall theme? If it does, then you have created a much more effective Slideware presentation.

Women Presenters: Don’t Do This

Ladies, we need to talk. I’ve been to many seminars over the years and have seen many women presenters make the same common mistakes. Below are the top 7 distracting elements that can take away from your powerful presentation.

  1. Falling Hair. Style your hair away from your face. It can be very distracting to an audience when the speaker is constantly brushing her hair out of her face during her speech. This is very common among younger speakers. Before you speak, make sure that your hair is securely pulled away from your face so that it won’t be a distraction.
  2. Noisy Bracelets. I was at a women’s conference a few months ago. One of the speakers had a wonderful, inspirational message and I couldn’t focus on it. She was wearing a beautiful charm bracelet that was terribly noisy. Every time she made a gesture with her hand, the bracelet would jingle. All we could hear was the sound of the jingling bracelet. Any time she placed her hands on the lectern, the bracelet would make a horrible loud thud. Even though this bracelet was very pretty and, I’m sure, one of her favorite pieces, it deterred from the message she was trying to share. Which is more important? The powerful message? Or the bracelet?
  3. Distracting Earrings. I once saw a woman speak who was very poised, but there was one problem. Her earrings were long and dangling. Not only did they make a sound whenever she moved her head, but one of them got stuck in her hair! The audience kept staring at the earring, waiting to see if it was going to let loose or wondering if someone was going to tell her. She easily could have avoided this awkward situation if she has chosen to wear simple earrings that didn’t swing on her ear.
  4. Shiny Jewelry. Not too long ago, I was at a convention and one of the speakers was a woman. She was speaking from a raised platform that was lit very well. She unfortunately was wearing a pendant necklace that caught the light very easily. As she moved back and forth on the stage, the necklace would blind her audience. If you notice that your jewelry is somehow a distraction to your audience, simply find an appropriate time in your speech to take it off and move on.
  5. Bad Microphone Placement. Lavaliere mics are now commonly used. Be strategic when placing your lavaliere microphone on your clothing. Make sure that your necklace will not be able to hit the microphone when you move. It is always wise to do a sound check before you speak to make sure the microphone isn’t brushing up against anything or getting knocked by any jewelry.
  6. Unprofessional Attire. Speaking in front of a group, whether it’s your peers, superiors, or strangers, is an honor. You should always be dressed at least one “notch” higher than your audience. If the meeting is casual, dress business casual. If the meeting is business casual, dress in full business attire. Women should avoid skirts that are too short and blouses that are cut too low. When you are speaking to a group, you are the expert on your topic, be dressed as such.
  7. Uncomfortable shoes. Be good to yourself and save your feet from unnecessary pain. If you are going to be speaking for any length of time, don’t wear your tallest, thinnest heals. Find something that’s appropriate but comfortable. If you’re constantly thinking about your feet when you’re speaking, something’s wrong. I’m pretty short and find my confidence is higher if I wear heels. But they’re not so high that it kills my feet. I have actually seen a woman, within the first 10 minutes of her presentation, sit down and say, “I hope you don’t mind if I sit down. These shoes are killing me.” I couldn’t believe what I was seeing.

It all boils down to planning ahead. As women, we need to pay attention to our clothing and accessory choices. Don’t let these common mistakes get in the way of your wonderful speech.

Presentation Goals

Wouldn’t you like a standing ovation for every presentation that you deliver? Better yet, wouldn’t it be great if every audience member came up to you afterwards and told you how amazing you were? Each of these are nice thoughts, but they are not the best goals to have for your speeches and presentations.

Every time I work with a client for the first time, my first question is always “what are the outcomes you want for this presentation?” Often the response is, “I want it to be good.” We all want our presentations to be good. If you don’t want a good presentation, you shouldn’t be speaking. But “good” is not good enough. How do you measure “good”? What does “good” sound like? If you give any type of presentation, you need to ask yourself “what are the outcomes I want?” Be sure you thing beyond “good”

Very often people never think about the outcomes they want from their speeches! They think giving a speech is an accomplishment in and of itself. And while delivering a speech is an accomplishment, you certainly don’t want it to be a missed opportunity. A speech is a marketing tool. Think like a marketer. What is the result you want from your message?

To change your perspective, it helps to ask yourself “what is the immediate action I want the audience to take when I’m done speaking, or when they walk out the door?” Answers to this question could be: buy my product or services, sign up for my e-zine, visit my website, pick up some materials, or apply the steps I shared with them in their daily lives. Each of these are a very results oriented view and can affect the structure and delivery of your speech. After all, if you want the audience to buy your product, you had better mention your product in your speech. If you want them to apply some action steps in their daily lives, you might want to give them a hand out. Or, better yet, during your speech you can ask everyone to open their planners and make an appointment for when they are going to start your outlined action steps! It’s a great interactive activity for your speech and your audience will be more likely to take action.

Once you know what goals you have for your speech, it’s time to make sure they’re reasonable. You don’t want to set a goal of 100%. This means that you shouldn’t make your goal, “I want EVERY PERSON to by my product” or “I want EVERY PERSON to implement these steps.” It is highly unlikely that either of these goals are possible. Instead figure out a goal that is more likely to happen. “I want 25% of the audience to sign up for my e-zine” might be a good place to start. Keep track of your goals and the outcomes for each speech. For instance, if only 5% of the audience bought your product at your last speech, you might want to set your next goal for 10% or 15% of the audience.

To help make sure that you reach your goals, you’ll want to be sure to repeat the outcomes in your speech. For example, if you want your audience to visit your website for more information, you will want to mention your website about 5-7 times in your speech. Each time, you should mention a different piece of information they can find at your website (i.e. articles, podcasts, news, audio or video files). Or if you want people to sign up for your e-zine, each time you mention your e-zine mention the different articles you’ve written for it and how they would be beneficial to your audience.

Using these simple tips will give you great results for your next presentation. Not only will it help you with the structure of your speech and give you the outcomes you’re hoping for, it will also help your audience because they will have immediate actions steps that will help them after your speech. It’s a win-win!

Leaders: 3 Tips for Presenting Change

Often, as leaders within an organization, you are asked to lead a team of people in a certain direction and you do so to the best of your abilities. But then, you get a call from the powers that be requesting that you change the direction your team is headed and to do it quickly. This can be a very tough position to be in. After all, your team has probably spent a lot of time, effort, and energy on the previous project and now they instantly need to switch gears. Frustration will quickly seep into the minds of your team members.

So how can you communicate with your team in such a way that it will diminish any frustrations or concerns? You can accomplish this if you simply relay, relate, and rally.

Relay: First you obviously will need to relay the message to your team. Be direct when you relay the message. There is no need to “huff and puff” out your own personal frustrations with the decision. If you show your own frustration, you open the door to a whole mess of complaints and whines from your team. You are the messenger; relay the message clearly and concisely. Also, be as neutral as possible when sharing the message. You don’t want to fall into the trap of bad-mouthing the person who made the decision or make them out to be the bad guy. Don’t play the “victim card” either. Yes, you and your team have to deal with the consequences of the decision, but painting you and your team out to be the victims of the evil higher-ups will not get you anywhere. Your team will quickly take your emotional lead, so be aware of your tone and attitude.

Relate: Once you have shared the decision with the group, now you can relate to their feelings. This does not mean that you open the flood gates by saying, “Oh, I know how you guys are feeling. I can’t believe they’re doing this to us. I mean, who was the idiot who came up with this idea? Do they know what we have put into this project already?” This kind of talk will only create more anxiety and stress for you and your team. Instead, let your team know that you understand what they’re thinking and feeling by relating it to a previous, outside situation. That means you should share a story about a time in your life when something similar happened, when you were forced to take an unexpected turn. You felt what they are feeling now, but everything turned out okay in the end. It is best if you can choose a story about a similar situation that is not about your current company. This way you are able to relate to their feelings by describing a past situation without sounding passive aggressive to your current employer.

Rally: Lastly, you want to rally your team into feeling better and more proactive towards the new change. You do this by laying out the next action steps in a positive manner. You also want to use a concentrated amount of “we statements”. This means that instead of saying, “So all you guys need to do is…” or “And your next steps are simply…” You should rather say, “So all we need to do is…” or “Our next steps are simply…” This way you are keeping a strong sense of “team” within the group rather than separating yourself from the team.

Facing a quick and sudden change within an organization can present many difficulties and quite a few headaches for a leader. However, if you use the relay, relate, and rally method, your stress level and frustrations will diminish because you’ll have your team in gear and on your side.

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